I love messing with other companies Helpdesk! I’ve got a couple of years of Helpdesk-service in my CV and I’m a pretty good techie if I may say so. So calling other Helpdesk can sometimes be fun because as a rule I know more about the problem than they do. So the only time I call them is when there’s a problem I can’t fix myself. Like this week when my internet connection started acting up and I had to call Bostream, my ISP, and talk to a Linda. Maybe I should’ve introduced me as the certified administrator that I am, but I thought that would either scare her or make her go “yeah, right, as if you know our stuff!”, but I didn’t. I started out pretending to be an average user but after a while she started giving me these really terrible advices (like disconnecting my firewall/router and allow my computer to go straight out onto the Net – unprotected!). Then I felt I had to kick it up a notch and tried telling her the problem was in their router located 3 km from me at this specific IP that was being bombarded with TCP packets. But she wouldn’t buy it and still told me to go home, try the things she told me and then call back. Being one that can’t say no to women I did exactly that and ofcourse it didn’t work. So I called back, talked to a Jacob and told him exactly what I told her – their router was being bombarded with TCP packets. He checked it up right away with a monitoring tool and “oh my god, look at that, i’ll send a techie to that router right away”. And they are still working on it though, but I thought the entire episode was pretty funny how she could sit there and insist on me trying things on my computer when I told her again and again that the problem was with their equipment. Although that’s not the worst helpdesk I’ve heard of, my friend called Telia Helpdesk and talked to this woman who claimed he was incompetent and didn’t know shit when he was saying he was running Windows 2003 because there was no such version as Windows 2003. In her troubleshooting papers that is.
stoff
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