After putting this site up yesterday to vent frustration I thought I was done with it for a while. That didn’t even last 12 hours because guess what I found in my mail this morning?
“Kristoffer Strom,
We would very much welcome your feedback on support case: Re: Credit Card will expire soon (RUN-859550)
We are hoping to find out how we did assisting you with the resolution, what you think about your services overall and want we can do to keep you happy. Your comments are extremely valuable – please help us to serve you better. To take the survey, please click on the following link: https://helpdesk.softcom.com/index.php?/myhosting/Tickets/Survey/Index/867021/xj4e0dqwhr6h
Looking forward hearing from you! Thank you!
myhosting.com”
I don’t even know what to reply to that? My wife said “Oh my god, they know exactly what buttons to push!” and she’s right, they do. But for a company so dependant on customer service you would think that they wouldn’t want to push my buttons? Which says it all about their attitude towards customer service! But not only does it say what bad customer service they have, it also proves that they are in fact liars. I know there are some people in the customer service field that have an attitude to say anything and make up any story just to get rid of a pissed off customer. But I have never heard of that behaviour via emails, I didn’t know it existed! When you have a pissed off customer on the phone it may be very hard to actually want to help that person but once you realise it’s your job you just have to. But over emails you have all the time in the world – and especially when the customer specifically doesn’t want a reply it should be very easy. Yet “Allan M.” lied and said I had been removed from their system. Yet I get this customer survey email proving I’m not. They can argue that the customer survey system is a seperate system, but that would only prove that they are incompetent at integrating their systems. And to me, as a customer, it’s irrelevant what system is doing what! I didn’t want to be contacted by them at all and he replied that I “wouldn’t receive any further notifications”, yet I did – hence, they lied.
You know, I wish some company that specializes in customer satisfaction would, through some kind of miracle, get a contract to check up MyHosting. Because they are apparently blind to how bad they are that that is what it would take. And it wouldn’t be pleasant reading.
I mean, how many companies have a whole website with a dedicated address just to explain how much they suck? And how many of those have actual proof that they are correct and have every conceivable fact on their side to prove that “yes, MyHosting does indeed suck”.
stoff
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