Another Rant

Posted on Sep 14, 2012 in Blog, Blogging, House by stoff 0 Comments

There are a few things I really hate. And two of them happened today.

First one is people who work with customer service without having the least bit of interest in customer service. I’ve worked for years with support and customer service and I may not be the most service oriented person in the world with a constant smile, but I do like to help people and make their day better and I love to make things work like clockwork. In the past 2 weeks since our freezer gave up the go I’ve had to call a few customer service people and only the one guy at Bosch impressed me, but the other 5 people I talked to at Bosch and the people at If weren’t that well trained in customer service. But when we finally did get our payment from the insurance company we ordered a freezer from an internet retailer. Good prices and good service over the web and on tuesday morning I placed the order since they had it in stock. On Thursday it still hadn’t shipped, so I called them and got a complete nonsense reply from someone at their customer service that basically didn’t do anything to help me or anything. And today at lunch they finally upgraded my status to “shipped”.

And that’s when the other thing I hate came into play. I hate when PR people twists and spin things to make it sound better. Because they included a link to the distributor. And according to them they haven’t received the package. Only a notification about the package they are picking up this afternoon. This isn’t uncommon practice, I order on the web frequently so I know the routine. But I get annoyed at some PR person at “trettio.se” who thought it sounds better to print out “Shipped” as status when in fact it hasn’t been shipped, only “Notification sent to distributor”. But that’s confessing that they still haven’t physically sent the package. So now, according to these two websites, our big ass freezer is lost in cyberspace! I hate that. At my old work they instructed us to “spin” our weekly reports about disruptions in the IT systems. And I hated that too.